Refund & Returns Policy

Most Fancyweaver products are custom-made or personalized according to your artwork, size, material, colour and finishing requirements.

Because custom products are manufactured specifically for each customer, they are generally not eligible for return, exchange or refund once production has started, except where the goods are defective, damaged or produced incorrectly due to our error.

Order Approval

Before production, we normally provide a digital proof for your review and approval.

Please carefully check all details before approving the proof, including:

• Artwork and layout
• Size and dimensions
• Text and spelling
• Colours
• Folding or finishing style
• Quantity and product specifications

Once the proof has been approved and production has started, changes or cancellations may not be possible.

Where a physical sample is requested, production will normally begin after the sample or final specification has been approved.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

If production has not yet started, we will review the order and advise whether a cancellation or refund is possible.

If artwork preparation, digital proofing, sampling or other production work has already been completed, any related costs may be deducted from the refundable amount.

Orders that have already entered production normally cannot be cancelled.

Custom-Made Products

Custom-made and personalized products cannot normally be returned simply because:

• You change your mind
• The product is no longer required
• Incorrect information was supplied in the approved artwork
• The approved size, colour, text or finishing is later changed by the customer
• The finished product matches the approved proof or specification

Please review all proofs and order details carefully before giving final approval.

Colour & Production Tolerances

Custom labels and printed products may have small variations between digital screens, printed samples and finished production.

For woven labels, colours are produced using available polyester yarn colours and may not exactly match printed Pantone colours or colours shown on a computer or mobile screen.

Small variations in colour, cutting, folding, positioning or dimensions may occur as part of normal manufacturing tolerances and are not normally considered defects.

Defective or Incorrect Items

If you believe your order is defective, damaged or different from the approved specification due to our production error, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the problem
• The quantity affected

We will review the issue with our production team.

Where an error is confirmed, we may offer an appropriate solution such as:

• Replacement or remake
• Partial refund
• Full refund
• Another suitable resolution agreed with the customer

The appropriate solution will depend on the nature and extent of the issue.

Shipping Damage

If your parcel arrives visibly damaged, please take photographs of:

• The outer packaging
• The shipping label
• The damaged goods
• Any damage inside the parcel

Please contact us as soon as possible so we can review the case with the courier.

Do not discard the packaging until the issue has been resolved.

Returns

Please do not return any goods without contacting us first.

If a return is approved, we will provide the relevant return instructions.

Unauthorized returns may not be accepted.

Unless the return is required because of a confirmed production error on our part, return shipping costs are normally the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise agreed.

Refunds

If a refund is approved, it will normally be returned to the original payment method where possible.

Processing times may vary depending on PayPal, your bank, card issuer or payment provider.

Please allow additional time for the refund to appear in your account after it has been processed.

Import Duties & Taxes

Import duties, customs charges and local taxes are not refundable by Fancyweaver, as these charges are normally collected by customs authorities, couriers or local government agencies.

If you need information about recovering customs charges on a returned shipment, please contact the relevant customs authority or courier.

Contact Us

If you have any questions about an order, return or refund, please contact us before sending any goods back.

Email: order@fancyweaver.com
WhatsApp: +852 9807 9519

Please include your order number and photographs where relevant so we can assist you more quickly.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.