FAQ
Fancyweaver – Frequently Asked Questions (FAQ)
General
Q: What products does Fancyweaver offer?
A: We specialize in custom woven labels, printed fabric labels, hang tags and embroidered patches for clothing brands, designers and businesses.
Q: Do you ship internationally?
A: Yes. Worldwide shipping is available. Shipping methods and costs vary depending on the destination, order quantity and parcel size. FedEx Express is available for most international orders.
Q: What is your minimum order quantity (MOQ)?
A: MOQ varies depending on the product, material, size and finishing. Low-quantity orders are available for selected products. Please check the relevant product page or contact us for the minimum quantity for your requirements.
Woven Labels
Q: What materials do you use for woven labels?
A: Our woven labels are made with high-quality polyester yarn for durability, fine detail and long-lasting colour.
Q: How many colours can be used in a woven label?
A: Woven labels can normally include up to 8 yarn colours. As the design is woven rather than printed, gradients and photographic effects may not be suitable.
Q: Can you match Pantone colours?
A: We can match colours as closely as possible using our available yarn colour range. Please note that woven yarn colours may not be an exact match to printed Pantone colours.
Q: Are your woven labels washable?
A: Yes. Our woven labels are designed for garment use and are suitable for normal washing and regular wear.
Q: What finishing options are available?
A: Common finishing options include heat cut, end fold and loop fold. Other finishing styles may also be available depending on the label design and size.
Printed Fabric Labels
Q: What materials are available for printed labels?
A: We offer printed labels in materials such as satin, taffeta, cotton and Tyvek, depending on the required look, feel and application.
Q: Are printed labels suitable for care labels?
A: Yes. Printed fabric labels are commonly used for care instructions, size information, fibre content, branding and other garment information.
Q: Will the print fade after washing?
A: Our printed labels are produced using durable printing methods suitable for garment use. Wash performance can vary depending on the material, printing method and washing conditions.
Hang Tags
Q: What materials are available for hang tags?
A: We offer a variety of card stocks and finishes for custom hang tags, including different paper weights, matte finishes, lamination, die-cutting and hot foil options.
Q: Can I order custom shapes or die-cut hang tags?
A: Yes. Custom shapes and die-cut designs are available depending on your artwork and requirements.
Q: Can I include barcodes or QR codes on hang tags?
A: Yes. Barcodes, QR codes and other product information can be included in your artwork.
Embroidered Patches
Q: Do you make custom embroidered patches?
A: Yes. We produce custom embroidered patches based on your artwork, logo or design.
Q: Can you help check whether my design is suitable for embroidery?
A: Yes. We can review your artwork and advise if any details need to be adjusted for better embroidery results.
Artwork & Customization
Q: What file format should I send for my artwork?
A: Vector files such as AI, PDF or EPS are preferred. High-resolution PNG or other clear artwork may also be accepted for review.
Q: What if I do not have production-ready artwork?
A: Send us your logo, image or idea and we can review it and advise on the most suitable label type, size and production method.
Q: Will I receive a proof before production?
A: Yes. We normally prepare a digital proof for your review before production. A physical sample can also be prepared when required.
Q: How long does the sampling process take?
A: A digital proof normally takes around 3–5 working days. If a physical sample is required, this normally takes approximately another 3–5 working days after the digital proof is approved.
Ordering & Production
Q: How long does production take?
A: Production normally takes approximately 7–14 working days after final approval. Lead times may vary depending on the product, quantity, finishing and order complexity.
Q: Can I approve a physical sample before bulk production?
A: Yes. A physical sample can be prepared for final approval before bulk production. For urgent orders, production may proceed after digital proof approval if agreed in advance.
Q: Can I reorder a previous design?
A: Yes. If we still have your previous order details or artwork on file, please provide your previous order number or product information and we can check the reorder for you.
Shipping & Payment
Q: How is shipping handled?
A: Shipping methods depend on the destination, order size and delivery requirements. FedEx Express and other suitable delivery services may be available. Tracking information will be provided when applicable.
Q: How long does delivery take?
A: FedEx Express delivery normally takes approximately 2–5 working days after dispatch. Delivery times may vary by destination and customs clearance.
Q: Are import duties or taxes included?
A: Import duties, customs charges and local taxes are not included unless specifically stated. Any applicable charges are the responsibility of the recipient.
Q: What payment methods do you accept?
A: PayPal is our main payment method. Bank transfer may also be available on request. PayPal can normally be used to pay by credit or debit card without creating a PayPal account.
Still Have Questions?
Need help with your custom labels?
Send us your artwork or idea and we’ll be happy to help.
Email: order@fancyweaver.com
WhatsApp: +852 9807 9519