Privacy Policy

Last updated: September 2026

This Privacy Policy explains how FW Label (Fancyweaver) (“Fancyweaver”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit fancyweaver.com, contact us, request a quotation or place an order.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information when you browse our website, contact us, request a quotation or place an order.

Information You Provide to Us

Depending on how you interact with us, this may include:

• Name
• Email address
• Telephone or WhatsApp number
• Billing address
• Shipping address
• Order and quotation information
• Product requirements
• Artwork, logos, designs and files submitted for production
• Messages and correspondence
• Payment and transaction information
• Information submitted through our contact or enquiry forms

For custom orders, we may also retain artwork, proofs, specifications and previous order information so that we can process production or assist with future reorders.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages and products viewed
• Referring website or search source
• Date and time of visits
• Interactions with our website

This information may be collected through cookies, log files, pixels, tags and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and quotation requests
• Review artwork and product requirements
• Prepare digital proofs and physical samples
• Process and manufacture orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations, invoices and tracking information
• Communicate with you about your order
• Provide customer service
• Maintain order and reorder records
• Detect and prevent fraud or misuse
• Improve our website, products and services
• Understand how visitors use our website
• Measure marketing and advertising performance
• Send marketing communications where permitted and where you have provided the appropriate consent

We may also use information where necessary to comply with legal, regulatory, tax or accounting requirements.

3. Artwork and Production Files

When you send artwork, logos, designs or production files to Fancyweaver, we may store these files for the purposes of:

• Preparing quotations
• Creating proofs
• Manufacturing your order
• Quality control
• Processing reorders
• Providing customer support

We do not claim ownership of customer artwork or trademarks submitted for production.

Please do not submit confidential or sensitive personal information within artwork unless it is necessary for your order.

4. Payments

Payments may be processed through third-party payment providers such as PayPal, Shopify Payments or other supported payment services.

Fancyweaver does not normally receive or store your complete credit card number when payments are processed directly by an external payment provider.

Payment providers process your information according to their own privacy policies and security practices.

5. Shipping and Delivery

To fulfil your order, we may share necessary information with postal services, couriers and logistics providers, such as:

• Your name
• Delivery address
• Telephone number
• Email address
• Shipment and customs information

Shipping providers may include FedEx Express and other suitable postal or courier services depending on the destination.

6. Service Providers

We use third-party services to operate our website and business.

These may include:

• Shopify – website and e-commerce platform
• Payment providers – payment processing
• Judge.me – customer reviews and review-related services
• Google Analytics and Google services – website analytics and measurement
• Email and communication providers
• Courier and postal services
• Other technology, hosting, security and business service providers

These providers may process personal information only as required to provide their services to us and according to their own privacy policies and legal obligations.

7. Analytics and Advertising

We may use analytics tools such as Google Analytics to understand how visitors use our website.

These services may collect information about your device, browser, pages visited and interactions with our website.

Where advertising or marketing services are enabled, cookies or similar technologies may also be used to:

• Measure advertising performance
• Understand how visitors arrive at our website
• Show more relevant advertising
• Measure conversions and website activity

Where required by applicable law, non-essential cookies and advertising technologies will only be used after appropriate consent has been obtained.

8. Cookies

Our website uses cookies and similar technologies to support functions such as:

• Website operation
• Shopping cart and checkout
• Account features
• Security
• Analytics
• Personalisation
• Marketing and advertising

Some cookies are necessary for the website to operate, while others may be optional.

Depending on your location and the options available on our website, you may be able to manage non-essential cookies through our cookie or privacy settings.

You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Customer Reviews

If you submit a customer review, rating, photograph, video or other review content, that information may be processed and displayed through our review provider, such as Judge.me.

Information published as part of a review may be visible publicly on our website.

Please avoid including private or sensitive information in review content.

10. Sharing Personal Information

We may share personal information when reasonably necessary with:

• Shopify and website service providers
• Payment processors
• Couriers and postal services
• Analytics and advertising providers
• Review platforms
• IT, hosting and security providers
• Professional advisers where necessary
• Government authorities or regulators where required by law

We may also disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud
• Protect customers, our business or others

11. International Data Transfers

Fancyweaver serves customers internationally and uses service providers located in different countries.

As a result, personal information may be processed or stored outside your country of residence, including locations where our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and supporting orders
• Managing reorders
• Customer service
• Accounting and tax requirements
• Fraud prevention
• Resolving disputes
• Meeting legal and regulatory obligations

Artwork, production specifications and previous order information may be retained to assist with future reorders unless deletion is requested and retention is not otherwise required by law.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications

These rights may be subject to legal limitations or exceptions.

To make a privacy request, please contact us using the details below.

We may need to verify your identity before completing certain requests.

14. Marketing Communications

If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you information about our products, services or promotions.

You can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us.

Transactional messages relating to enquiries, quotations or orders may still be sent when necessary.

15. Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

16. Children’s Privacy

Our website and products are intended primarily for businesses, designers, creators and customers purchasing branding products.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Links

Our website may contain links to third-party websites or services.

Fancyweaver is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

The latest version will be published on this page with an updated revision date.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have a privacy-related concern, please contact:

FW Label (Fancyweaver)
Email: order@fancyweaver.com
WhatsApp: +852 9807 9519
Website: fancyweaver.com